Broadband issues

[valdas10]

Hello, I have an issue with broadband signal strength, if I try to watch YouTube on my TV upstairs it's star's glitching, and my phone keep disconnecting from broadband. When I check the WiFi it says poor signal.

Could you please sort this problem as soon as possible. 

Thank you 

[caesarome]

@valdas10 

You are only talking to other customers on here and not Sky support.

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max