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Discussion topic: Broadband issues
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This message was authored by: CarenW
Message posted on 06 Oct 2024 09:04 AM
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Broadband issues
In the ME7 4 area and continually having broadband & wifi issues. Service & equiptment is appearing to be ok on any checks done, however the actual service is slow at best when it does connect. I've done all the usual turn offs, unplugs, waits & turn ons... still rubbish! I've rung in numerous times to be told there is no issue. Had text messages to say an issue had been resolved. Been told I have to call in everytime there is an issue, which I have. Nothing is changing. Any ideas?
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This message was authored by: Highlinder
Posted by a Superuser, not a Sky employee.
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Message posted on 06 Oct 2024 09:34 AM
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Re: Broadband issues
@CarenW black or white router from Sky?
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This message was authored by: CarenW
Message posted on 06 Oct 2024 01:03 PM
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Re: Broadband issues
It's a black one, just over a year old
This message was authored by: Highlinder
Posted by a Superuser, not a Sky employee.
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Message posted on 07 Oct 2024 10:07 AM
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Re: Broadband issues
@CarenW Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...
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