0

Discussion topic: Broadband issues

Reply
This message was authored by: CarenW

Broadband issues

In the ME7 4 area and continually having broadband & wifi issues. Service & equiptment is appearing to be ok on any checks done, however the actual service is slow at best when it does connect. I've done all the usual turn offs, unplugs, waits & turn ons... still rubbish! I've rung in numerous times to be told there is no issue. Had text messages to say an issue had been resolved. Been told I have to call in everytime there is an issue, which I have. Nothing is changing. Any ideas?
Reply

All Replies

This message was authored by: Highlinder

Re: Broadband issues

Posted by a Superuser, not a Sky employee. Find out more

@CarenW  black or white router from Sky?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Avatar for CarenW
Level 1 icon
Topic Author
This message was authored by: CarenW

Re: Broadband issues

It's a black one, just over a year old 

This message was authored by: Highlinder

Re: Broadband issues

Posted by a Superuser, not a Sky employee. Find out more

@CarenW Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Reply