Discussion topic: Broadband issues

This message was authored by: Ilario · ‎29 Mar 2024

My connection is an ongoing spinning. Very disappointed

This message was authored by: Highlinder · ‎29 Mar 2024

@Ilario Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

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This message was authored by: Ilario · ‎31 Mar 2024

An engineer came around but he didn't fix anything

This message was authored by: Highlinder · ‎31 Mar 2024

@Ilario Did they give you any indication that it would need someone else to look at this. Was this engineer from Sky or Openreach?

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This message was authored by: Ilario · ‎31 Mar 2024

Openreach and he didn't tell me anything but the connection was ok. However, the issue is still there. I move to sky to get an improvement. They really let me down

This message was authored by: Ilario · ‎31 Mar 2024

Could be the router th problem?

This message was authored by: TimmyBGood · ‎31 Mar 2024

@Ilario wrote:

I move to sky to get an improvement. They really let me down

Changing ISP cannot by itself resolve an underlying issue in the Openreach infrastructure.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: Broadband issues

Broadband issues

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