Broadband issues

[Ilario]

My connection is an ongoing spinning. Very disappointed 

[Highlinder]

@Ilario Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[Ilario]

An engineer came around but he didn't fix anything 

[Highlinder]

@Ilario  Did they give you any indication that it would need someone else to look at this. Was this engineer from Sky or Openreach?

[Ilario]

Openreach and he didn't tell me anything but the connection was ok. However, the issue is still there. I move to sky to get an improvement. They really let me down 

[Ilario]

Could  be the router th problem?

[TimmyBGood]

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@Ilario wrote:

 I move to sky to get an improvement. They really let me down 

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Changing ISP cannot by itself resolve an underlying issue in the Openreach infrastructure.