Broadband issues

[Deb191]

my speed was only  22 on fast.com the  lady  said  she  would   send  out   engineer to  work on  cable. she  promised  to  call back today  between  3.30 and  4  she  did not.  She  said  i  should  have  compensation  for   poor service  as  my  broadband  had  been  freezing  for  about   3 months. 

 my  fast  speed has  increased but  the  phone  number  i  used  to contact sky  still  says  i  have  issues.

 i cant  speak  to  anyone. is  it   resolved  and  will i  get  compensation 

[TimmyBGood]

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@Deb191 wrote:

 She  said  i  should  have  compensation  for   poor service  as  my  broadband  had  been  freezing  for  about   3 months. 

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That may be optimistic: the industry compensation scheme is for complete loss of service over a period of several days.