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This discussion topic has been answered Discussion topic: Broadband issues

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Message posted on ‎13 Jul 2026 12:12 PM

Broadband issues

Hi - we have broadband connection issues. Your checker says it's working but it has an intermittent fault?

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Message posted on ‎13 Jul 2026 02:12 PM

Re: Broadband issues

Thanks. I have narrowed it down to security settings on the hub....so far so good.

thanks for your help.

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Message posted on ‎13 Jul 2026 12:14 PM

Re: Broadband issues

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@GK62 

As you are talking to other issues can you explain what is happening ?

 

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Message posted on ‎13 Jul 2026 12:17 PM

Re: Broadband issues

Have reset the hub but for the pst two days it has been on and off. Even wired connections to hub not working. Sky tool says it is but it isn't!

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Message posted on ‎13 Jul 2026 12:25 PM

Re: Broadband issues

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@GK62 

What was the result of this line test:

https://www.sky.com/help/articles/broadband-diagnostic-start

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This message was authored by: GK62 Answer

Message posted on ‎13 Jul 2026 02:12 PM

Re: Broadband issues

Thanks. I have narrowed it down to security settings on the hub....so far so good.

thanks for your help.

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Message posted on ‎13 Jul 2026 03:13 PM

Re: Broadband issues

Could you please explain how to stabilise the internet connection as for the last two days the internet has been intermittent with the connection shown to be on, then switching off temporarily and then back on tends to be on longer than off. Can advanced settings help ?
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