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Discussion topic: Broadband issues
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This message was authored by: Sharons1181
Message posted on 22 Jan 2025 08:24 PM
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Broadband issues
My broadband is constantly cutting off and has been for the last week. It is happening serveral times an hour
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 23 Jan 2025 07:33 AM
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Re: Broadband issues
@Sharons1181 run tge service checker in the My Sky app use a mobile connection if your Sky connection is dodgy as that can offer to book an engineer to check the line. Its also worth checking the cables to the hub that they hhavent come lose or are damaged. After that you can call Sky to report the issue as more than 10 line drops in a 24 hour period is a fault that Openreach should investigate.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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