By that do you mean you paid after your services had been restricted? If so Sky won’t reinstate them until you’ve paid what is owed in full and set up a new continuous payment method. If your payment was two or more weeks overdue you will have to pay the next bill as well.
Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant.
▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
I've just found the information leaflet with everything I was supposed to receive...
New hub
Some paper work
Ethernet cable
Power cable
I have only received the Ethernet cable??
I can't seem to get anywhere when I call. Pls help. I always pay the bill but I don't think I should have to pay for a service that I'm not receiving 😕
If you are moving to a full fibre connection and already have a Sky Broadband Hub, the ethernet cable is the 'conversion kit' to link the Hub to the new ONT ('fibre modem')
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
