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Discussion topic: Broadband issues

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PMort
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Broadband issues

‎29 Mar 2024 07:56 AM

Having repeated problems with broadband, streaming programmes (hard wired) buffering regularly . Getting Internet not connected messages regularly. Working from home on WiFi losing network connection multiple times a day. Mysky says there are no issues.
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Chrisee
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Re: Broadband issues

‎29 Mar 2024 08:31 AM

Posted by a Superuser, not a Sky employee. Find out more

@PMort can you post your Sky hub's stats and confirm by hardwired you mean youbare using a direct ethernet cable. See Find your Sky Broadband router statistics

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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PMort
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Re: Broadband issues

‎29 Mar 2024 12:12 PM

Hi, yes when I say connected I mean the skyq box is directly connected to the gibbering using an ethernet cable. Thanks

Screenshot_20240329_121011_Chrome.jpg

 

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