Broadband issues since Thursday

[Dazzle27]

My broadband started having issues Thursday, I seen that there was issues with sky but they say it has been resolved, it hasn't in my house, my phone and my sons phone are connected to the wifi but they are slower than slow, my glass tv is also connected but it running slow also. And the 2 ps5 simply won't connect at all saying "your internet provider maybe blocking access", when I check on the app it's says everything is fine and no issues,  but when I called the phoneline of sky said it detected a fault and i had to use the app to fix it. Absolutely useless! I have done the usual disconnecting all devices and resetting the router, but nothing works! 

[Brill+Gill]

Hi @Dazzle27, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Stuart190]

Hi, I'm having same issues. Did you manage to resolve yours? 

[Robo68]

I'm also having the same issue, sky are more than useless 

[Lindilou78]

Same issues here. Puck not connecting to the wifi, then when it eventually does the programmes are constantly interrupted with a "technical problem" message. I've had to disconnect my phone from the wifi to actually get this app

tonwork!