0

Discussion topic: Broadband issues again!

Reply
Avatar for Lynne111cat
Level 0 icon
What's this?
This message was authored by: Lynne111cat

Message posted on ‎08 Mar 2025 10:24 AM

Broadband issues again!

Our internet has dropped again and has been doing this on and off for weeks now and we are getting thoroughly fed up with it. It says connection is fine but none of us have WiFi. 

Report post
Post 1 of 2
113 Views
0 Likes
Reply
Reply

All Replies

Avatar for lettice
Level 16 icon
What's this?
Superuser
This message was authored by: lettice

Message posted on ‎08 Mar 2025 10:49 AM

Re: Broadband issues again!

Posted by a Superuser, not a Sky employee. Find out more

Firstly, see what it shows from the following;

 

To check there are no current outages in your area;
https://www.sky.com/servicechecker

Next, if not, would be worth try running a line test;
https://www.sky.com/help/articles/broadband-diagnostic-start

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Report post
Post 2 of 2
93 Views
0 Likes
Reply
Reply