Broadband issue

[AsD123]

I currently pay a premium for the 500 MB broadband yet it has been choppy and unreliable on so many occasions which isn't what I expect for this level of product. I've had it happen to me during several video conference meetings and right now, I'm unable to stream the football on ITVX due to the network issue. Please can somebody tell me my options as the service is not at the required level.

[-Heather-]

Hi @AsD123, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141