Broadband issue

[Stred68]

Hi - my internet continues to have severe issues, it's been problematic virtually since I switched to Sky and again over the last few days has been up and down at regular intervals. 
I work at home and right now the intervener is down, lights on the box indicate a problem

but the Sky app says service is ok!

Please can I speak urgently to someone to get it fixed.

[Nw2395]

Same here. The service has been awful since I moved from BT. 

ANd trying to speak to someone is so hard. Damn bots are awful.

[Nathan071]

Mine was doing exactly the same this morning, thankfully okay now. You have to question the capability of the service checker, it seems completely unreliable too.