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Discussion topic: Broadband is down

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This message was authored by Tan14 This message was authored by: Tan14

Broadband is down

Sky broadband is down in Manchester area. Any information in regards maintenance work ?

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Broadband is down

Posted by a Superuser, not a Sky employee. Find out more

@Tan14 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

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Tan14
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This message was authored by Tan14 This message was authored by: Tan14

Re: Broadband is down

Thank you for your response. I ran a service check and unfortunately not responding. The engineer booked for next Tuesday only.

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