Broadband is down - checking tool not working

[Lisa9991]

I've taken the steps suggested in the app to test my connection and my router. When at the stage to test it says 'sky can't do the tests at the moment, please try later' what the friggle is going on? Cone on sky I need my broadband. It's not my router!

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Lisa9991 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.