Broadband is 1334% slower for the last month

[BoraCW]

Broadband went form average of 480mb to average of 36 for the last month.

Skys customer service is absoultely useless.

I went online, logged in, tested my line, Skys testing system confirmed I have a fault with my line and gave me a number to call. I called the number, automated robot of course, selected broadband issues, robot told me I would get a text. I got a text with a link, followed the link, which took me to line test, which then gave me the same number to call, this time the robot voice said that I already recieved the text with instrucitons on how to get help. What useless QC manager approved this ?

Sent an email after hour of trying to find a sky email. Got an auto response to use their website they dont talk to paying customers.

I called and aid I wanted to upgrade and suddenly a human wanted to talk to me wihtout even holding ! I explained I had no way of getting help I am caught in a loop, they said ok hold but then transferred me to robot voice that said I already got my text.

At this stage I am getting robbed for the past month.  

At this rate Sky is on track to put up competition with Eir for terrible service. I was going to upgrade to TV also this January but no way not after this will I give any more money.

[SimonB3D]

Ours has been similarly awful, bu knowing the service is so bad we haven't (yet) dome anything about it but with Christmas heavy duty coming I am very worried & tied into contract 🤦🏼‍♂️ why has the concept of "customer service" gone down the toilet. 

[Chrisee]

@BoraCW if you would like help from forum members can you post your hub's connection stats see Find your Sky Broadband router statistics

A reduction from 480Mb/s to 36Mb/s over what is presumably a full fibre connection is extreme so can you give some information of how you are testing speeds. Also if possible and you havent done so already can you run a test using a device directly connected by an ethernet cable.