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Discussion topic: Broadband intermittent
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This message was authored by: Srees82
Message posted on 04 Jun 2026 10:28 PM
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Broadband intermittent
We have sky broadband with two pucks. Generally we have had good internet around the house. But in our back room. Where there is a puck installed. Lately both teams meetings and playstation gaming (not at the same time) have had connection issues at various times in the day. Kicking us out of both then re-establishing connection a minute or two later. Have tried rebooting the three devices (router, both pucks and the device connected) but still an issue. Online app suggests good connection. But these intermittent issues persist. Any ideas?
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 05 Jun 2026 07:12 AM
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Re: Broadband intermittent
@Srees82 try moving the pod closer to the hub as any extender requires a strong connection back to the hub so they are best placed midwaay between the hub and where you need the boost.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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