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Discussion topic: Broadband installation booking

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This message was authored by: CharlieWSW1

Message posted on ‎26 Feb 2026 03:12 PM

Broadband installation booking

I have now booked in a broadband installation date twice and yet again, a number of days after having booked, I have received an email from Sky saying I have cancelled the order - when obviously 🙄 I haven't. Trying to find anyone to explain why this is happening is impossible 🤷‍♂️. And is there any point in me trying for a third time??

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎26 Feb 2026 04:17 PM

Re: Broadband installation booking

Posted by a Superuser, not a Sky employee. Find out more

@CharlieWSW1 

If you haven't already you will need to speak to them about this as clealry something is causing this to happen.

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This message was authored by: CharlieWSW1

Message posted on ‎26 Feb 2026 05:14 PM

Re: Broadband installation booking

Thx - their emails never help say what the issue is and then I can't speak to anyone about it?  No contact number or email that is ever responded to. Hope the service is better when / if I ever do get connected.....

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