@Steve66_ If your getting Gigafast then you need to get an ONT installed, the hub would no longer plug into your phone line.
Is this a New install or an Upgrade? Do you have an activation date from Sky for the upgrade/install?
An ONT looks like this
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
