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Discussion topic: Broadband has no power since thunderstorm

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This message was authored by: Northred7

Broadband has no power since thunderstorm

My broadband hub has no power, had a thunderstorm last night power tripped. All back on apart from broadband?? 

Can't get anyone out till week and a bit. 

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This message was authored by: Daniel0210

Re: Broadband has no power since thunderstorm

Posted by a Superuser, not a Sky employee. Find out more

@Northred7 

If there's one available have you tried another plug socket but I suppose the hub might be beyond help.


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NOTE: I only provide help on the forum boards and NOT via Direct Messaging

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This message was authored by: JimM1

Re: Broadband has no power since thunderstorm

@Northred7 Say what you see from the link once you have looked at it!

 

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

 

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This message was authored by: Northred7

Re: Broadband has no power since thunderstorm

No power at all ,tried in a different socket looks like the box 

This message was authored by: JimM1

Re: Broadband has no power since thunderstorm

@Northred7 If you are replying to my post, then either the PSU for the hub is gone if that is the type you have as you do not say, or the hub itself has died, or even both....

It's not a get someone out situation especially if not a sky engineer, and if it is do they carry a hub to give you, you may just wish to see if you can get a replacement sent asap and save a lot off time!

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This message was authored by: Northred7

Re: Broadband has no power since thunderstorm

Hi JM1 

Think the phone line has gone too, and a few on our street. So it's possible that's caused it 

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