Discussion topic: Broadband has no power since thunderstorm
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Message posted on 14 Jun 2025 11:26 AM
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Broadband has no power since thunderstorm
My broadband hub has no power, had a thunderstorm last night power tripped. All back on apart from broadband??
Can't get anyone out till week and a bit.
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Message posted on 14 Jun 2025 11:29 AM
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Re: Broadband has no power since thunderstorm
If there's one available have you tried another plug socket but I suppose the hub might be beyond help.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 14 Jun 2025 11:48 AM
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Re: Broadband has no power since thunderstorm
@Northred7 Say what you see from the link once you have looked at it!
This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start
Message posted on 14 Jun 2025 11:58 AM
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Re: Broadband has no power since thunderstorm
No power at all ,tried in a different socket looks like the box
Message posted on 14 Jun 2025 12:03 PM - last edited: 14 Jun 2025 12:05 PM
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Re: Broadband has no power since thunderstorm
@Northred7 If you are replying to my post, then either the PSU for the hub is gone if that is the type you have as you do not say, or the hub itself has died, or even both....
It's not a get someone out situation especially if not a sky engineer, and if it is do they carry a hub to give you, you may just wish to see if you can get a replacement sent asap and save a lot off time!
Message posted on 14 Jun 2025 12:18 PM
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Re: Broadband has no power since thunderstorm
Hi JM1
Think the phone line has gone too, and a few on our street. So it's possible that's caused it
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