Discussion topic: Broadband guarantee

This message was authored by: Skyuser10001 · ‎15 Jul 2022

Hello,

I'm looking for some help to find an email address for sky where I can make a formal complaint for my broadband service - I have been trying for 3 months now to get a refund in accordance with their broadband guarantee and I've spent hours on calls with no resolution.

thanks in advance

This message was authored by: cookiemonsteruk · ‎15 Jul 2022

@Skyuser10001

Read the link below then click on the blue how to complain to sky link for other ways to complain

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice#make-a-complaint-contact-...

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

View this Answer within the discussion

This message was authored by: cookiemonsteruk · ‎15 Jul 2022

@Skyuser10001

Read the link below then click on the blue how to complain to sky link for other ways to complain

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice#make-a-complaint-contact-...

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

This message was authored by: Skyuser10001 · ‎15 Jul 2022

Thank you so much for your help! I totally missed this when I checked this page earlier!

Discussion topic: Broadband guarantee

Broadband guarantee

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