Internet down for 3 days

[Siany118]

My internet hasn’t been working for the last 3 days. I've tried all the steps online, I've tried to call but they've directed me to the online steps which don't work and I've been in a text chat with someone from Sky who said 'sorry we can't resolve your problem'. So now what? It seems a bit impossible to talk to a real life human but I've not had internet since Tuesday night and it's now Friday night. Can somebody help resolve the issue please? 

[Daniel0210]

@Siany118 
You need to persevere on the phone. If you already have a Sky Mobile or a Sky Talk landline call free by just dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides an 0333 number.
ROI: change the flag in the very bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides an 0818 number.
(The forum filters don’t allow us to type the digits in full).

Stay on the line and don’t hang up if you’re prompted to.
Depending on your particular issue the operating times of various departments may differ.

Also see this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it (once it’s fixed).

[Highlinder]

@Siany118  When you call Sky and they ask the nature of the call say " Technical" , they may ask for a mobile number, give this, but DO NOT hang up stay on the line and you should be dropped in the queue to speak to an advisor.