Broadband drops the connection

[Liburd]

My broadband dropped and then reconnected three times today. It woeks fine when it is on, but then drops connection for about 30seconds and then reconnects. Im not sure if the line is actually dropping or just freezing. I want to get help with this.

[caesarome]

@Liburd 

Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.