Broadband drops after a telephone call on the landline is terminated.

[Keithgs]

About thirty seconds after terminating a telephone call on the landline, the broadband drops out for about two minutes.  I have swapped out all the filters but the problem persists.

[dmy24]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Keithgs]

Could techincal support  just call meto resolve this?.  This problem makes on-line banking difficult as that involved a telephone call as part of the authentication process.  This problem has only been happening since we changed the hub as part of an upgrade package to Sky Talk.

[jamesn123]

@Keithgs 

The problem is with your BB setup, you need to fix it with Sky, nothing to do with Metro

[dmy24]

pdate – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂