Broadband dropping

[PeterP2000]

I'll make sure to not restart the router over the next two weeks, I restarted it once today but haven't since. Like I previously mentioned could the stability also due to the wire running from the master socket to the spliter and then going off to the router and phone line?

[cookiemonsteruk]

@PeterP2000 

Too early to say. If you could post an up to date hub stats and syslog (keep the time stamps in) around 22:00 this evening and we will look at it again. I would have thought if openreach thought there was an internal issue they  would have checked it out as well.

[PeterP2000]

Here are the up to date stats 

And here are the syslogs 

00:00:09 syslog: BusyBox v1.17.2
00:00:09 syslog: plc0 (Int switch port: 4) (Logical Port: 4) Link UP 100 mbps full duplex
00:00:09 syslog: eth0 (Int switch port: 3) (Logical Port: 3) Link UP 1000 mbps full duplex
00:00:09 syslog: [ 7.290000] eth0 (Int switch port: 3) (Logical Port: 3) Link DOWN.
00:00:09 syslog: [ 7.318000] eth1 (Int switch port: 6) (Logical Port: 6) Link UP 100 mbps full duplex
00:00:10 syslog: [ 10.407000] eth1 (Int switch port: 6) (Logical Port: 6) Link DOWN.
00:00:11 syslog: [ 11.426000] eth0 (Int switch port: 3) (Logical Port: 3) Link UP 1000 mbps full duplex
00:00:13 syslog: [ 13.467000] eth1 (Int switch port: 6) (Logical Port: 6) Link UP 100 mbps full duplex
00:00:24 syslog: [ 24.687000] eth0 (Int switch port: 3) (Logical Port: 3) Link DOWN. 00:00:24 syslog: [ 24.707000] eth1 (Int switch port: 6) (Logical Port: 6) Link DOWN.
00:00:27 syslog: [ 27.736000] eth1 (Int switch port: 6) (Logical Port: 6) Link UP 100 mbps full duplex
00:00:29 syslog: [ 29.777000] eth0 (Int switch port: 3) (Logical Port: 3) Link UP 1000 mbps full duplex
00:00:33 syslog: [ 33.656000] Line 0: xDSL G.994 training
00:00:33 syslog: sky dhcpc client (v0.0.1) started
00:00:48 syslog: [ 48.659000] Line 0: VDSL G.993 started
00:01:01 syslog: [ 61.254000] Line 0: VDSL2 link up, Bearer 0, us=20000, ds=66761
00:01:01 syslog: [ 61.260000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
00:01:10 syslog: sky dhcpc client (v0.0.1) started
00:01:37 syslog: ptm0.1 - WAN link UP.
00:01:37 syslog: Received valid DHCP lease from server. Connection UP.
00:01:38 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [B21217AB003037/7050AF9D0E50/2.219.216.77/4.12.0200.R/::1]
00:01:38 syslog: Send out NTP request to ntp1.isp.sky.com
17:47:39 syslog: Time has been set from ntp1.isp.sky.com
17:47:39 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
17:48:00 syslog: TR69: Connect to Production ACS
17:48:10 syslog: bind 0.0.0.0 - Address already in use
17:48:11 syslog: bind 0.0.0.0 - Address already in use
17:48:11 syslog: bind 0.0.0.0 - Address already in use
17:48:11 syslog: bind 0.0.0.0 - Address already in use
17:48:21 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [B21217AB003037/7050AF9D0E50/2.219.216.77/4.12.0200.R/2a02:c7e:ed7:ff00::1]
17:48:28 syslog: TR69: Close ACS Connection
18:09:07 syslog: TR69: Connect to Production ACS
18:09:18 syslog: TR69: Close ACS Connection
18:09:27 syslog: TR69: Connect to Production ACS
18:09:42 syslog: TR69: Close ACS Connection
18:11:31 syslog: Lease renewed 3600 ip 2.219.216.77
18:43:17 syslog: Lease renewed 3600 ip 2.219.216.77
19:16:33 syslog: Lease renewed 3600 ip 2.219.216.77
19:42:03 syslog: Lease renewed 3600 ip 2.219.216.77
19:59:06 syslog: Send out NTP request to ntp1.isp.sky.com
19:59:06 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
19:59:06 syslog: System time is up to date
20:07:50 syslog: Lease renewed 3600 ip 2.219.216.77
20:35:44 syslog: Lease renewed 3600 ip 2.219.216.77
21:02:44 syslog: Lease renewed 3600 ip 2.219.216.77
21:31:58 syslog: [13558.495000] eth1 (Int switch port: 6) (Logical Port: 6) Link DOWN.
21:32:02 syslog: [13562.582000] eth1 (Int switch port: 6) (Logical Port: 6) Link UP 100 mbps full duplex
21:32:08 syslog: [13568.690000] eth1 (Int switch port: 6) (Logical Port: 6) Link DOWN.
21:32:11 syslog: [13571.735000] eth1 (Int switch port: 6) (Logical Port: 6) Link UP 100 mbps full duplex
21:34:48 syslog: Lease renewed 3600 ip 2.219.216.77

[cookiemonsteruk]

@PeterP2000 

The hub has been connected solidly to the internet for almost 4 1/4 hours

Again the ethernet from lan port 2 disconnected twice in short succession

eth1 (Int switch port: 6) (Logical Port: 6) Link DOWN.
21:32:02 syslog: [13562.582000] eth1 (Int switch port: 6) (Logical Port: 6) Link UP 100 mbps full duplex
21:32:08 syslog: [13568.690000] eth1 (Int switch port: 6) (Logical Port: 6) Link DOWN.

What device is connected?

We'll look at that again in the morning if thats ok

[PeterP2000]

So LAN Port 2 has my Computer Connected to which I have been on since I last messaged, even though the logs say it's disconnected twice my connection has dropped multiple times, I'm going to try and switch to LAN Port 1 and possibly run a different ethernet cable to double-check that there isn't an issue with the cable   

[PeterP2000]

@cookiemonsteruk 

Sorry for constantly bothering you but the Internet was fine between 12:30 pm and 4:50 pm but after 4:50pm it's been dropping out constantly. The link below shows how often it's been disconnecting over the last hour I recorded (Recording started at 4:58 pm and lasted till 5:52 pm, I dont expect you to watch the full video but scrub through the video to see how many times my internet drops)

https://youtu.be/pIL_m7OB9l0 

Here are the syslogs 

01 00:00:09 syslog: BusyBox v1.17.2
01 00:00:09 syslog: plc0 (Int switch port: 4) (Logical Port: 4) Link UP 100 mbps full duplex
01 00:00:09 syslog: eth0 (Int switch port: 3) (Logical Port: 3) Link UP 1000 mbps full duplex
01 00:00:09 syslog: [ 7.515000] eth0 (Int switch port: 3) (Logical Port: 3) Link DOWN.
00:00:09 syslog: [ 7.533000] eth1 (Int switch port: 6) (Logical Port: 6) Link UP 100 mbps full duplex
00:00:10 syslog: [ 10.646000] eth1 (Int switch port: 6) (Logical Port: 6) Link DOWN.
00:00:11 syslog: [ 11.668000] eth0 (Int switch port: 3) (Logical Port: 3) Link UP 1000 mbps full duplex
00:00:13 syslog: [ 13.731000] eth1 (Int switch port: 6) (Logical Port: 6) Link UP 100 mbps full duplex
00:00:24 syslog: [ 24.859000] eth0 (Int switch port: 3) (Logical Port: 3) Link DOWN.
00:00:24 syslog: [ 24.882000] eth1 (Int switch port: 6) (Logical Port: 6) Link DOWN.
00:00:28 syslog: [ 28.912000] eth0 (Int switch port: 3) (Logical Port: 3) Link UP 1000 mbps full duplex
00:00:28 syslog: [ 28.948000] eth1 (Int switch port: 6) (Logical Port: 6) Link UP 100 mbps full duplex
00:00:33 syslog: sky dhcpc client (v0.0.1) started
00:00:34 syslog: [ 34.832000] Line 0: xDSL G.994 training
00:00:49 syslog: [ 49.839000] Line 0: VDSL G.993 started
00:01:02 syslog: [ 62.481000] Line 0: VDSL2 link up, Bearer 0, us=20000, ds=68355
00:01:02 syslog: [ 62.487000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
00:01:12 syslog: sky dhcpc client (v0.0.1) started
00:01:34 syslog: ptm0.1 - WAN link UP.
00:01:34 syslog: Received valid DHCP lease from server. Connection UP.
00:01:35 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [B21217AB003037/7050AF9D0E50/51.194.157.73/4.12.0200.R/::1]
00:01:35 syslog: Send out NTP request to ntp1.isp.sky.com
10:48:02 syslog: Time has been set from ntp1.isp.sky.com
10:48:02 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
10:48:30 syslog: bind 0.0.0.0 - Address already in use
10:48:30 syslog: bind 0.0.0.0 - Address already in use
10:48:32 syslog: bind 0.0.0.0 - Address already in use
10:48:32 syslog: bind 0.0.0.0 - Address already in use
10:48:36 syslog: TR69: Connect to Production ACS
10:48:52 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [B21217AB003037/7050AF9D0E50/51.194.157.73/4.12.0200.R/2a02:c7e:ed7:ff00::1]
10:48:58 syslog: TR69: Close ACS Connection
11:18:44 syslog: Lease renewed 3600 ip 51.194.157.73
11:50:12 syslog: Lease renewed 3600 ip 51.194.157.73
12:16:36 syslog: Lease renewed 3600 ip 51.194.157.73
12:17:21 syslog: [ 5455.452000] eth1 (Int switch port: 6) (Logical Port: 6) Link DOWN.
12:17:25 syslog: [ 5459.522000] eth1 (Int switch port: 6) (Logical Port: 6) Link UP 100 mbps full duplex
12:17:30 syslog: [ 5464.612000] eth1 (Int switch port: 6) (Logical Port: 6) Link DOWN.
12:17:35 syslog: [ 5468.667000] eth1 (Int switch port: 6) (Logical Port: 6) Link UP 100 mbps full duplex
12:40:00 syslog: [ 6813.889000] eth0 (Int switch port: 3) (Logical Port: 3) Link DOWN.
12:40:04 syslog: [ 6817.961000] eth0 (Int switch port: 3) (Logical Port: 3) Link UP 1000 mbps full duplex
12:42:24 syslog: Lease renewed 3600 ip 51.194.157.73
13:02:28 syslog: Send out NTP request to ntp1.isp.sky.com
13:02:27 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
13:02:27 syslog: System time is up to date
13:09:23 syslog: Lease renewed 3600 ip 51.194.157.73
13:44:09 syslog: Lease renewed 3600 ip 51.194.157.73
14:08:45 syslog: Lease renewed 3600 ip 51.194.157.73
14:40:49 syslog: Lease renewed 3600 ip 51.194.157.73
15:05:25 syslog: Lease renewed 3600 ip 51.194.157.73
15:05:25 syslog: Send out NTP request to ntp1.isp.sky.com
15:05:25 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
15:05:25 syslog: System time is up to date
15:38:40 syslog: Lease renewed 3600 ip 51.194.157.73
16:13:08 syslog: Lease renewed 3600 ip 51.194.157.73
16:39:51 syslog: Lease renewed 3600 ip 51.194.157.73
16:44:46 syslog: TR69: Connect to Production ACS
16:44:57 syslog: TR69: Close ACS Connection
17:08:03 syslog: Lease renewed 3600 ip 51.194.157.73
17:08:03 syslog: Send out NTP request to ntp1.isp.sky.com
17:32:31 syslog: Send out NTP request to ntp1.isp.sky.com
17:42:13 syslog: Lease renewed 3600 ip 51.194.157.73
17:42:13 syslog: Send out NTP request to ntp1.isp.sky.com
17:42:12 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
17:42:12 syslog: System time is up to date
17:42:12 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
17:47:29 syslog: [25266.115000] eth0 (Int switch port: 3) (Logical Port: 3) Link DOWN.
17:47:31 syslog: [25268.158000] eth1 (Int switch port: 6) (Logical Port: 6) Link DOWN.
17:47:33 syslog: [25270.183000] eth0 (Int switch port: 3) (Logical Port: 3) Link UP 100 mbps full duplex
17:47:34 syslog: [25271.240000] eth0 (Int switch port: 3) (Logical Port: 3) Link DOWN.
17:47:36 syslog: [25273.281000] eth0 (Int switch port: 3) (Logical Port: 3) Link UP 100 mbps full duplex
17:47:39 syslog: [25276.321000] eth1 (Int switch port: 6) (Logical Port: 6) Link UP 1000 mbps full duplex

Again speed test 

Again, line test 

[jamesn123]

@PeterP2000 

Your log shows drops on both ethernet port 1 & 2 so your issue is definitely down to either a faulty hub, cable or port on your PC.

[PeterP2000]

Thank you for your reply mate, I've tried two different ethernet cables for my PC and the port on my PC should in theory be fine due to recently moving and prior to the move I had no drops or anything at a constant 400Mb. Additionally the DVR which records the perimeter of my house also randomly drops and that's also on an Ethernet port. In the meantime while I wait for a replacement router do you know if it's at all possible to use another companies router such as an EE router for example as my Sky router or not?

Kind regards,

Peter

[jamesn123]

@PeterP2000 

Another ISPs router wont work but you could use a 3rd party one like an Asus or netgear