Broadband dropping

[BarryBosh]

Live in Southend. At 12:30 broadband dropped out, with sky saying no issues in my area, broadband and WiFi tests show no issues, but router has orange lights. Brother lives across down and went down at exactly the same time. City fibre issue, or planned upgrades perhaps? I have to restart at least once a week, but it's not fixed it tonight. I see others reporting issues too.

[Daniel0210 · Accepted solution]

@BarryBosh 
Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

[BarryBosh]

Thank you, I'm back up so must have been essential maintenance (would be great if this was noted under issues in my area though!)