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Discussion topic: Broadband dropping out

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This message was authored by: Darrenmills1983

Broadband dropping out

My broadband keeps dropping out at least 5 times daily ive done all necessary test and still experiencing dropout can you please help me
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This message was authored by: JimM1

Re: Broadband dropping out

@Darrenmills1983 Run the diagnostic as linked below, see if anything iss found to your connection!

 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

 

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