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Discussion topic: Broadband dropping out

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This message was authored by: Rhys40

Broadband dropping out

Recently upgraded to fiber broadband and all has been fine for a while. However, for the past few weeks the broadband has been dropping out consistently, probably 10 times through one movie.

 

Have done a reset using the button on the back of the router which has made no difference and tried turning everything off and back on.  Have also tried to access the router settings but am unable to do so using the normal username admin and password sky/wifi password. Additionaly, whilst using my Luna account is prompts that there is no connection to the 5ghz network. None of this was an issue before the fiber upgrade. 

 

I am thinking this is a hardware issue? Any suggestions on how to fix this or is a new router required? 

 

Thanks

 

 

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