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Discussion topic: Broadband dropping out

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Alexradley
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This message was authored by Alexradley This message was authored by: Alexradley

Broadband dropping out

‎22 May 2024 07:41 PM

We live in the SL6 area. Our internet drops out intermittently every 30 minutes and we have to restart our hub numerous times to get it working again. My Sons tutor sessions have been interrupted last week and this week because of the ongoing issues. Online check says everything is fine but clearly something is going wrong! Any guidance appreciated 

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GD1
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This message was authored by GD1 This message was authored by: GD1

Re: Broadband dropping out

‎22 May 2024 08:02 PM

Posted by a Superuser, not a Sky employee. Find out more

@Alexradley   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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