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Discussion topic: Broadband dropping out

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Avatar for Alexradley
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This message was authored by: Alexradley

Message posted on ‎22 May 2024 07:41 PM

Broadband dropping out

We live in the SL6 area. Our internet drops out intermittently every 30 minutes and we have to restart our hub numerous times to get it working again. My Sons tutor sessions have been interrupted last week and this week because of the ongoing issues. Online check says everything is fine but clearly something is going wrong! Any guidance appreciated 

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This message was authored by: GD1

Message posted on ‎22 May 2024 08:02 PM

Re: Broadband dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Alexradley   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
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