Discussion topic: Broadband dropping out

This message was authored by: MarkASky123 · ‎27 Nov 2022

Hi,

My broadband has been dropping since Thursday and we have no broadband for most of the day. It may return for a short period of time but then goes. If I run the tests on the MySky app, one tells me everything is back up and running when it's not. The other one asks me to remove all wires and the restarts the hub which still doesn't resolve the issue!

Any help greatly appreciated!

Thank you

This message was authored by: Chrisee · ‎27 Nov 2022

@MarkASky123 what happens to the lights on your hub when you lose the connection? See Lights on your Sky hub explained | Sky Help | Sky.com

To enable the forum to help we need to see your hub's connection stats Find your Sky Broadband router statistics

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: MarkASky123 · ‎27 Nov 2022

Hi Chrisee,

Many thanks for you response!

We have the power light and wireless lights on green. The internet light is off for 95% of the day, it occasionally returns and we get a connection but then drops out again quickly.

This message was authored by: jamesn123 · ‎29 Nov 2022

Hi @MarkASky123

If you havent already I'd advise you call for the quickest response from Sky.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

Discussion topic: Broadband dropping out

Broadband dropping out

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