Broadband dropping internet connection very often every day

[Sampath222]

Hi, since saturday, my sky broadband (not sky q) has been dropping connection every now and then (sometimes multiple times within 10 minutes lasting a few minutes each, per hour every day). This is unnacceptable and makes it impossible to use for work and studying for my son, who often has to resort to using mobile data instead since the wifi is not reliable at all. I have the logs which i will send below, the issue is not with connecting to the hub, but with the internet service itself.

10:03:53 syslog: WAN IPV6 UP
10:04:25 syslog: ptm0.1 - WAN link DOWN.
10:04:25 syslog: DHCP lease invalid(WANoE). Connection DOWN.
10:04:28 syslog: Clear IP addresses. IP connection DOWN.
10:04:29 syslog: Voice IP Connection Down
10:04:29 syslog: [158655.917000] Line 0: xDSL link down
10:04:29 syslog: [158659.295000] Line 0: xDSL G.994 training
10:04:31 syslog: sky dhcpc client (v0.0.1) started
10:04:33 syslog: Voice Disconnected
10:04:55 syslog: [158672.295000] Line 0: VDSL G.993 started
10:04:55 syslog: [158684.300000] Line 0: VDSL G.993 channel analysis
10:04:55 syslog: [158686.018000] Line 0: VDSL2 link up, Bearer 0, us=6045, ds=66997
10:04:55 syslog: [158686.018000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
10:04:57 syslog: sky dhcpc client (v0.0.1) started
10:05:34 syslog: ptm0.1 - WAN link UP.
10:05:34 syslog: Received valid DHCP lease from server. Connection UP.
10:05:34 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D211217A017215/507043CA3918/51.187.156.251/7.03.0400.R/2a02:c7c:64f7:cc00::1]
10:05:44 syslog: WAN IPV6 UP
10:05:44 syslog: Voice IP Connection Up: 2a02:c7c:64f7:cc00::1/64
10:05:44 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D211217A017215/507043CA3918/51.187.156.251/7.03.0400.R/2a02:c7c:64f7:cc00::1]
10:05:45 syslog: Voice Configured
10:05:49 syslog: Voice Initialized
10:05:49 syslog: Voice Connecting
10:05:50 syslog: Voice Connected

The above is a part of the log which I copied since it starts at the same time the wifi just recently went down (AGAIN) and ends with the wifi being fixed. Prior to this weekend, there has been no issues like this whatsover, however now, it is unusable. 

Here is the stats image too

Please help me fix this since this is an awful time for the wifi to be so unusable, and needs to be fixed asap

[Bigyogamuffin]

This is the same for me. I work from home and it has dropped out 3 times today already, once during a call.

[Chrisee]

@Sampath222 from your ststs your line looks to have a fault as the noise margin is significantly raised at 11.9dB normally it should not be higher than 6dB even at that high level it isnt stopping line drops. If the connection test in the My Sky app doesnt offer an engineer's check call Sky to report the issue.

@Bigyogamuffin post your hubs stats and forum members should be able to see what is wrong with your line. See Find your Sky Broadband router statistics