Broadband dropping faulty wires?

[Angel2820]

Broadband keeps dropping. Light on the back of box where wire plugs in showing orange. Am I able to get a replacement wire please? Where would I get one from? 
Thankyou for your time

[cookiemonsteruk]

@Angel2820 

What wire on the back of what box.  Ethernet on the sky hub or any other box?

[Chrisee]

@Angel2820 the indicators on the rear of the okder Sky hubs are simply showing the state of each ethernet port amber usually indicates the speed of the link (100Mb/s or 1Gb/s) and are not diagnostic. The LEDs on the front of the hub are diagnostic as explained here https://www.sky.com/help/articles/hub-lights-explained-start 

While your issue could be a faulty cable it could be an issue outside your home. Following the link above will tell you what to do.

[Angel2820]

Thankyou. Sky already sent an open reach engineer who said everything was fine from his point of view... suggested new wire needed (sorry not at home so can't check which one I mean)..

[Chrisee]

@Angel2820 Sky do not supply spare parts but will wsap the hub for a new one thst comes w ith the cables. Otherwise if it is the cable from the wall to the hub you can buy either type eadily  in most hardware stores or supermarkets. There are 2 types depending in whether you have a full fibre servicecwith a unit on the wall with lights which require an Ethernet cable or partial fibre which uses a traditional phone docket where you needca DSL cable. Take the okd one with you and check the connectiers look the same if buying a new one.

[Angel2820]

My friend says it's earthnet directly in to the hub. 
thank you for all the replies. I'm a bit rubbish at connecting to all this and doing replies but I do appreciate any help.

[JimM1]

@Angel2820 Just order a cat5e Ethernet cable with the length that you require from the likes of amazon, 

[Angel2820]

Hi I've tried a new cable but still having problems, where the cable plugs in to the back of the box there is an orange light that I presume should be green? 

[Highlinder]

@Angel2820  What kind of cable are you talking about and what kind of broadband do you have?

[JimM1]

@Angel2820 See if this link can walk you through what you are doing....

Set up your Sky hub | Sky Help | Sky.com | Sky Help | Sky.com

[Angel2820]

Earthnet cable replaced. They sent open reach engineer a week ago, here for over an hr checking line. Said if  internet keeps going off it's a problem for sky to sort. 
Just had a 52 min call with sky about it. Did checks, noticed  that my guaranteed speed has been less so will give me a free month. Then to sort the problem. Did checks. Also noticed that I'm near the end of my contract, put me on hold and went in the back office so they could get my internet working properly and came back to offer me a super deal if I sign up to a 24 month contract which will give me the best WiFi, new hub etc. Politely declined and explained I just want this sorting as I've bought and replaced cable, it's frustrating/causing problems when it goes off. Upshot is then that they can only send an engineer, computer screen won't let them do anything else until an open reach engineer comes as it looks like the problem could be external. Explained again that open reach came at their request a week ago and I had a 5 hr slot that I needed to be at home for. he then said that it could take two days or four before an engineer can get here.... 

why do I feel like I would've received a new Hope and everything would've been fine had I have signed up for a 24 month contract because I haven't? Is this a delayed tactic if they open? Reach engineer has already done the checks last week and the same problem is still continuing why send another open reach engineer?  I'm feeling very frustrated 😩 

[JimM1]

@Angel2820 Had you started that way from the start with the posting then there would have been a completely different way off approaching the error and fault condition that you are experiencing now. BUT it is one off the steps to fault finding on a hub type issue!

Do you wish to start again? 

[Angel2820]

I'm sorry I don't understand what you mean? I made a post to ask for help about my broadband dropping? 

[JimM1]

@Angel2820 Then you very specifically said straight following what you needed and wanted, very 1st post!

[Angel2820]

Is it just me? If it is then I apologise. I still don't understand what you mean.

I'm not 'technical' and this is a huge thing for me to be trying to sort out/coming on to a forum. I posted initially about the problem I'm having. Received some advice that I've followed and tried to explain more clearly about the issue when I was talking wire/box etc (as I said I'm not technical). 
I feel very uneasy, I don't  understand what you're saying/getting at? 
I appreciate any help