Broadband
0

Discussion topic: Broadband dropping connection

Reply
Tj47
What's this?
This message was authored by Tj47 This message was authored by: Tj47

Broadband dropping connection

‎16 Apr 2024 11:41 AM

My broadband keeps dropping connection yet when I run the check it says no issues 

Report post
Post 1 of 2
208 Views
Reply
0 Likes
Reply

All Replies

Chrisee
What's this?
Superuser
This message was authored by Chrisee This message was authored by: Chrisee

Re: Broadband dropping connection

‎16 Apr 2024 12:09 PM

Posted by a Superuser, not a Sky employee. Find out more

@Tj47 are you actually running tge check or relying on the result the app shows which is from the last routine check. If run over a mobile when the hub is disconnected it should tell you if there is a known fault ifvthere isnt and the app,doesnt offervto book an engineer give Skyva call to report the issue.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Report post
Post 2 of 2
183 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion