Broadband dropping and poor range

[Simon210]

My new broadband keeps dropping. I appreciate it's within the the first 2 weeks but flagging it now. Plus rhe range is NOT as good as my old sky hub. Is it possible to send a booster? The installer suggested that this would not be an issue. Thanks 

[Tom-W19]

Hi @Simon210 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.