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Discussion topic: Broadband dropout

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This message was authored by: Paul+W63

Message posted on ‎23 Aug 2024 12:44 PM

Broadband dropout

We are experiencing dropouts in broadband supply. I've tested the broadband and WiFi via the app but it says there are no localised problems. Could you advise, please?
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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎23 Aug 2024 12:45 PM

Re: Broadband dropout

Posted by a Superuser, not a Sky employee. Find out more

@Paul+W63 

 

Which hub do you have black or white

 

If black could you post your router stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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