No power to the router.

[Rom_S]

Hi

I was only able to find some old posts on similar issues ( dated 2022 ).

I had my router on the desk, and kids managed to drop it on the floor.

Seems there is no power to it now.

No lights on it at all.

Is it possible to get a router replaced?

Thank you in advance for any help.

[cookiemonsteruk]

@Rom_S 

Contact sky on 150 from your sky landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

To request a new router

[Rom_S]

Hi 

I haven't got a Sky landline and tried following the sky helpline link for half a day already and that seems to be a dead end.

Even a virtual assistant on sky site seems to only direct to that help meny and not a person.

That isn't getting me anywhere.

[Rom_S · Accepted solution]

Managed to get through to Sky support and get an engineer booked in.

That seems to be the only thing to do in case of similar problem.

Topic can be closed - not sure how to do it if it is required.