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Discussion topic: Broadband dropout

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This message was authored by LauraCook This message was authored by: LauraCook

Broadband dropout

I am based in Herts and my broadband has been terrible since last Thursday. It drops out for a few minutes at a time, multiple times a day. 

2 things:

I have an online work event I am hosting tomorrow so I need reliable WiFi. 

I missed the final length of the Men's 4x200m freestyle relay this evening as the WiFi dropped out! I missed GB winning the Gold medal! I mean, what timing! 

There appears to be an issue around my locality which Sky said last week would be fixed by Wednesday morning. It worked all weekend, however. So I can't understand what goes wrong on weekdays! 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Broadband dropout

Posted by a Superuser, not a Sky employee. Find out more

@LauraCook it is a law of the universe that things go wrong at the worst possible time so the timing is a coincidence.

 

If there is an area issue getting thst fixed is outside Sky's direct control and normally they cannot more than guess when one will be fixed as the Openreach engineers often dont know how long one will take to sort.

 

However if your line was back over the  weekend it implies your line drops maybe being caused by something else if you post your Sky hub's stats forum members can advise but for your event today I would have a back-up plan as your domestic connection cannot be relied on for business critical acyivity.. See Find your Sky Broadband router statistics

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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