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Discussion topic: Broadband drifting in and out

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This message was authored by: JohnE70

Message posted on ‎21 Jun 2024 10:23 AM

Broadband drifting in and out

Broadband drifting in and out

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This message was authored by: Nguclub

Message posted on ‎21 Jun 2024 10:33 AM

Re: Broadband drifting in and out

My broadband is drifiting in and out too in the Kidlington area.  It has been like this for weeks and makes it impossible to work especially on Teams.  My computer is connected to the broadband via ethernet so it is not wifi.

 

Can someone please advise me how I get help from Sky?

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This message was authored by: Highlinder

Message posted on ‎21 Jun 2024 02:00 PM

Re: Broadband drifting in and out

Posted by a Superuser, not a Sky employee. Find out more

@JohnE70  & @Nguclub  Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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