Discussion topic: Broadband down
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Message posted on 16 Feb 2025 10:25 AM
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Broadband down
Internet connection not working but says it's all good on the checks
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All Replies
Message posted on 16 Feb 2025 10:27 AM
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Re: Broadband down
Try a reboot of your broadband hub at the mains.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 16 Feb 2025 10:28 AM
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Re: Broadband down
Getting same issue.
Message posted on 16 Feb 2025 10:36 AM
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Re: Broadband down
- Yes. Internet light amber
Message posted on 16 Feb 2025 10:46 AM
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Re: Broadband down
@ali+carpenter
This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 16 Feb 2025 10:48 AM
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Re: Broadband down
Me too. Is it local to Bath area?
Message posted on 16 Feb 2025 10:49 AM
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Re: Broadband down
Tried this already still no help as all the checks are saying my connection is ok but it's not
Message posted on 16 Feb 2025 10:51 AM
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Re: Broadband down
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)
If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 16 Feb 2025 10:56 AM
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Re: Broadband down
I'm having the same problem. Amber static light in the middle. Diagnostic checks say everything is fine. Sky pretty useless, phone the number and they say to go through online steps.
Message posted on 16 Feb 2025 10:57 AM
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Re: Broadband down
I'm in Bath area with the same problem.
Message posted on 16 Feb 2025 10:59 AM
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Re: Broadband down
Yes me too, mine is back on now
Message posted on 16 Feb 2025 11:07 AM
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Re: Broadband down
I'm in Bath, the internet has been down for about an hour. When I first do the broadband checker it shows an issue, click 'let's fix that' then when it does more tests it says everything is good no issues in the area and 'your devices and set up' is good - despite it also saying no devices are connected.
Message posted on 16 Feb 2025 11:19 AM
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Re: Broadband down
Seems to be back up and working now.
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