Connecting to The Cloud Wi-Fi with MacBook.

[Jeremy+Y-E]

I can't connect to The Cloud Wi-Fi with a MacBook.  The login screen does not doesn't come up.  Any advice?

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Jeremy+Y-E]

Thanks - I'm not in that public area any more.  But I'd be very interested in knowing how to deal with this in future.  When can I have the chat?

[TimmyBGood]

@Jeremy+Y-E 

Important to note that while 'The Cloud' is an (extremely peripheral) Sky company, it's nothing to do with Sky Broadband.  Unlike BT, Sky doesn't use its domestic routers to rebroadcast a public WiFi service.

https://www.sky.com/help/articles/sky-wifi-contact-us 

[Jeremy+Y-E]

So who should I ask?

[TimmyBGood]

@Jeremy+Y-E 

You could try the contact details in the link I posted above, but it's fairly unclear if any support mechanism still exists for The Cloud : the Sky Help links don't go anywhere.

There's an additional point of contact here:

https://www.sky.com/help/articles/sky-wifi-complaints 

[JZAB3R]

 

[Jeremy+Y-E]

OK thanks

[Jeremy+Y-E]

Thank you I'll try this