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Discussion topic: Broadband down

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This message was authored by: Dylan1802

Broadband down

Our broadband does not seem to be working today and the signal in general is not great. We pay the top price for our area and seems to keep having these issues. Please could you assist

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This message was authored by: caesarome

Re: Broadband down

Posted by a Superuser, not a Sky employee. Find out more

@Dylan1802 

First thing to check is this link to see if there are any outages in your area:

 

https://www.sky.com/servicechecker


If there isn't try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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