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Discussion topic: Broadband down

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This message was authored by Dutchdragon69 This message was authored by: Dutchdragon69

Broadband down

Got no broadband again this is getting endless now 

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This message was authored by caesarome This message was authored by: caesarome

Re: Broadband down

Posted by a Superuser, not a Sky employee. Find out more

@Dutchdragon69 

At 1.37 in the morning it could be that maintenance is talking place on the line somewhere.

 

If it is still down later then the first thing to check is this link to see if there are any outages in your area:

 

https://www.sky.com/servicechecker


If there isn't try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

 

 

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