Broadband down

[Elmbank194]

Hi all,

At about 9:45 this morning our internet has gone down. It had been working fine up until that point and had been logged on for work. Suddenly it just went - I've got no internet light on the hub. I've tried unplugging it a few times, changed where it's plugged in, nothing. Tried running tests on help but they keep telling me to do the same thing. Struggling to get hold of sky as it's in my husbands name and he's on a course all day. We are both having to work on hotspots currently.

Any advice would be welcome. 

[Tom-W19]

Hi @Elmbank194 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147