Broadband down, sky say no!!

[M_Moore]

Broadband down, router was just flashing. It's a new router too, went down at midnight but when I checked my sky app Sky say there is no problem, judging by all the comments Sky have more than a technical issue if they don't know when it's not working!! 

[MSSHARP]

Service is pathetic!!

WiFi is down, and as you Sky say everything is working ... what the hell !!

I am trying to work, and can't even speak to a human on an emergency number !!

Take you money and don't give a flying f***

[M_Moore]

Mines only just come back on. The crazy thing is the app says check your Wi-Fi! 🤦‍♀️

[Mojo9]

Same problem here.

Broadband & WiFi test come back "all good and working"... will it was all switched off !!!

still not working. Internet light Amber.

and cannot find a way to contact Sky directly on the app.

this is pretty bad !!!

[ChrisMc01]

My Sky says Broadband working which is a lie. My router says it's not and my phone is using G4. Will call to call in the morning. Been out at least half an hour.

[Daniel0210]

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. Hopefully it'll be back up and running before 7am.

Is it's not, even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?: Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.