Broadband down in hd3

[AdeleT]

It says there are no issues but I have no broadband 

[Daniel0210]

@AdeleT 
For a no broadband issue, if you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

[AdeleT]

I have it says there are no issues

[jamesn123]

Hi @AdeleT 

What lights are showing on your hub at the moment? 

Are all of your devices not working or just some?

[Daniel0210]

@AdeleT 

Please complete all of the advice above. You may then have to call Sky as we are fellow customers on here.