Broadband down for a week!

[krab04]

Our wifi has not been available since approx. 11am on 13/09/23. This was referred to Sky who instucted a BT Openreach engineer to visit (which they did on Friday 15/09/23) - the issue was not fixable at the time and we were told we would be notified of further action - we have heard nothing from Sky or BT since.

I'm posting this in here as I have having little success in getting any support from Sky therefore I am attempting to reach out wherever I can to get assistance. I work from home and have been draining my mobile data for a week now however, my Sky contract suggests that we can obtain a refund for the disruption. Please help.

[Daniel0210]

@krab04 

You will need to callSky  and see if they have had an update from Openreach (not BT). Openreach are not very prompt with their updates.

This link outlines auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it, It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.