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Discussion topic: Broadband down again

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This message was authored by: Julia111

Broadband down again

3 night this week Internet gone down hours at a time but sky app says no issue
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This message was authored by: Samsky67

Re: Broadband down again

Same here!!

This message was authored by: LOMBARD-1309

Re: Broadband down again

Got the same problem.  Sky says theres no issue

This message was authored by: caesarome

Re: Broadband down again

Posted by a Superuser, not a Sky employee. Find out more

@LOMBARD-1309 @Julia111 @Samsky67 

It could be overnight maintenance taking place.

 

If it still down later then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker


If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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