Broadband down. Please help.

[Lisa-P1987]

I am sorry about that. I do understand the frustrations having to use my personal home wifi for work as well, I do understand how difficult it is when your internet is down. 

 Openreach don't always contact you unfortunately. They do attempt to be there in the given times, but can be out of the timescale as it is just provisional. 

They may also be working on the external side of things first before coming to your property. So it may be that they are working on that first. We won't know until after 6pm which is the time they have to complete the work before we can do anything, sadly though, the only thing we can really do if they don't fix it today, is rebook and you would get an automatic missed appointment credit. 

[Norffas · Accepted solution]

UPDATE - engineer did not attend appointment but about 1pm, I checked my router & openreach box and all lights were as they should be.  

Connected all my devices & all seems back up & running. 

I've had no contact from either Sky or Openreach at all to confirm anything so no idea if the engineer fixed it or is just righted itself.  

Just wanted to say thank you to everyone who replied & helped me.