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Discussion topic: Broadband disconnection

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This message was authored by: RR26

Broadband disconnection

I recently moved my broadband to sky and the 500mbps package. Since joining I've found that the broadband keeps disconnecting to my laptop and won't let me reconnect unless I reboot the router. Any ideas why this is happening? 

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This message was authored by: Tommy2

Re: Broadband disconnection

How far away is your laptop form the wireless router ? also before it disconnects from the laptop do you notice a difference in the colour on the lights on the Sky Hub ? I am aware taht when you rsetart your Sky Hub it will automtically find the best wireless channel for you to connect to which could be why youre having this trouble.

Sky Ultimate TV with Sky Cinema on Sky Steam Puck with WI-FI
Sky Full Fibre 500mbps
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