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Discussion topic: Broadband disconnecting

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This message was authored by: barneyb1

Broadband disconnecting

My broadband keeps disconnecting service checker says everything is good,im having to put password in at least 10 times a day,connects for 2 minutes then disconnects again.
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This message was authored by: caesarome

Re: Broadband disconnecting

Posted by a Superuser, not a Sky employee. Find out more

@barneyb1 

The checker looks for issues in your area so as there are none then try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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This message was authored by: barneyb1

Re: Broadband disconnecting

Hey thanks but when I press the link you provided it's just taking me to usual service checker.

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